Is it safe to let HelpMeRemote.com have access to my computer?
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Yes. You never have to share passwords or other confidential access information with anyone at HelpMeRemote.com, including the Support Technicians who work with you. We cannot enter your computer unless you initiate the process so you never have to worry about security when you are working with us. |
Can I bring my computer to you for service?
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Yes. We understand that not all computer problems can be solved through a connection to the internet. You are welcomed to come to our Service Center in Red Hook, NY where our technicians can provide hands-on support. |
Where do you provide service?
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Using HelpMeRemote.com, we can service a computer located anywhere in the world. In addition, our technicians are available to make 'house calls' in New York City and the Hudson Valley region of New York State. |
Who will be working on my computer?
Who is Professional Computer Associates?
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Professional Computer Associates (PCA) is HelpMeRemote.com's parent company. PCA provides corporate clients with fast, reliable worry-free computer services - ranging from software repairs and virus remediation, to high-level design, deployment and support. The same Technical Experts who service PCA's corporate clients also support HelpMeRemote.com users. PCA is the power behind HelpMeRemote.com - individuals and small businesses are our first priority. |
How is this different from calling the service department for the company that sold me the equipment?
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Rather than trying to walk you through complicated instructions over the phone, HelpMeRemote.com will access your computer through a secure pathway that you will control. Once your session has begun, HelpMeRemote.com can fix the problem as you watch - as if we were standing over your shoulder. |
How do I communicate my problem to the technician?
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We have pop-up chat for those who enjoy chat mode. Or you can call our technician at 845.876.6561 or toll free at 866-637-1536 to discuss your problem. |
How can HelpMeRemote.com help me if I cannot access the internet?
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Just call 845.876.6561 or toll free at 866-637-1536 and we will get you started. |
If you cannot fix my computer problem, will I still be charged?
| Depending on which plan you chose an appropriate credit will be issued. |
What hours are you available?
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Monday-Friday 9am - 10pm EST. Extended hours and specific appointments can be made upon request. |
How do you fix my computer?
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Because computer support is our focus, we often have special programs and utilities that will help find and fix your problem. We may at times recommend third party software to prevent reoccurence. |
What kind of things can you do?
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We can install programs, find viruses, and walk you through printer and other peripheral installations. Imagine we are standing over your shoulder, but we have really long arms offering friendly, helpful advice and solutions to your computer issues. |
How do I get started?
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